Returns & Exchanges
At PERSONSOUL, we want you to be fully satisfied with your purchase; if you are not, we offer a 14-day return window for items in their original, unworn condition. Please ensure all tags remain attached and the original packaging is included to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original PERSONSOUL packaging, including all designer tags, dust bags, and the printed return authorization form.
Ship the Item
Affix the prepaid shipping label provided via the portal and drop off the package at your nearest authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned items for quality assurance, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing