Frequently Asked Questions

Everything you need to know about your PERSONSOUL experience.

How long does shipping take?

Standard domestic orders typically arrive within 3-7 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At PERSONSOUL, we prioritize quality and ethics. We work closely with certified manufacturers to ensure our fabrics are high-quality, durable, and sourced through responsible supply chains.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.